My Lords, probably one of the most shocking things is the amount of damage done to individual lives, made more so by the Post Office’s refusal to admit even the possibility that something had gone wrong. Can we give general guidance about when an institution should start to think, “Have we done something wrong with what we have put in place?” How will that be institutionalised or made a fundamental part of all management structures in future? That is probably the worst bit of this entire process.