Amendment 5

Part of Coronavirus Bill - Committee – in the House of Lords at 1:00 pm on 25 March 2020.

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Photo of Baroness Lawrence of Clarendon Baroness Lawrence of Clarendon Labour 1:00, 25 March 2020

Those applying by making calls rather than going online are at the mercy of whoever answers the phone—if they are able to get through. While they are trying to apply there is a possibility that, because the system is so overwhelmed, they will not be able to get through to put their claims in. What happens to them? They are at home and not able to go to work because they are following the Government’s guidelines, but there is a possibility of them not getting through. In the meantime, their family is suffering. With all the will in the world, not everybody will get through. The Government need to bear that in mind when they say that they have things in place.