Gift Vouchers - Question

Part of the debate – in the House of Lords at 3:07 pm on 22nd January 2020.

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Photo of Lord Duncan of Springbank Lord Duncan of Springbank Parliamentary Under-Secretary (Northern Ireland Office), Parliamentary Under-Secretary (Department for Business, Energy and Industrial Strategy) 3:07 pm, 22nd January 2020

I do indeed offer sympathy to the noble Lord for his heartfelt pain in this regard. He is correct: certain voucher providers will, through inactivity, seek to deduct money from the value. There is a recognition that a card can be part of the bottom line of a company only once it has been redeemed or the expiry date has passed, so there is a logic there. However, the very act of penalising somebody for not using their card sounds both pernicious and unpleasant.