Gift Vouchers - Question

Part of the debate – in the House of Lords at 3:07 pm on 22nd January 2020.

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Photo of Lord Foster of Bath Lord Foster of Bath Chair, Rural Economy Committee, Chair, Rural Economy Committee 3:07 pm, 22nd January 2020

My Lords, although unexpired and unused, my One4all gift card that was originally worth £40 is now worth only £25.60. I discovered in the small print that each month after 18 months an inactive balance charge of 90p is deducted from the card. Other owners of the cards have described this as a scam and, not surprisingly, 68% of users have given them the lowest possible rating on Trustpilot. I am not asking for the Minister’s sympathy, but can he at least tell us who makes the rules that enable that to happen and say whether they should be changed?