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Post Offices: Cash Withdrawal Services - Question

Part of the debate – in the House of Lords at 3:12 pm on 22nd October 2019.

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Photo of Lord Duncan of Springbank Lord Duncan of Springbank Parliamentary Under-Secretary (Northern Ireland Office), Parliamentary Under-Secretary (Department for Business, Energy and Industrial Strategy) 3:12 pm, 22nd October 2019

The noble Viscount is right: a consultation matters only if its results are taken forward. I will reflect carefully on what he has said. I believe there is an obligation that should fall on banks to respect their customers and treat them with the decency they deserve.