Airports: Disabled People - Question

Part of the debate – in the House of Lords at 2:54 pm on 3 December 2018.

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Photo of Baroness Campbell of Surbiton Baroness Campbell of Surbiton Crossbench 2:54, 3 December 2018

I thank the Minister for her reply. Is she aware that according to data from the Civil Aviation Authority’s own accessibility survey, out of 3 million requests for assistance made in UK airports last year, half a million people were unhappy with the assistance provided to them, and of those, one in 10 said that it was very poor? Examples include being left in a wheelchair, being left on an aeroplane, expensive wheelchairs being broken and, in my case, being left on an aeroplane for two hours because they refused to bring my chair to the plane door. In the light of this, can the Minister assure the House that the Government’s aviation strategy will contain more stringent ways to address this outrageous discrimination with more than just guidance and regulations that we know do not work? Will she also tell me how many disabled people were involved in developing the strategy?

Minister

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