To ask Her Majesty’s Government how often the Border Force failed to achieve service level agreement targets for the maximum waiting time for passengers at Heathrow Airport during the months of (1) July, (2) August, and (3) September; what was the percentage shortfall in each case; and what action they intend to take to improve its performance.

My Lords, I beg leave to ask the Question standing in my name on the Order Paper. In doing so, I draw attention to a tangential interest on the register.

My Lords, Border Force is committed to ensuring that passengers arriving in the UK receive an excellent service, while it maintains our responsibility to border security of checking 100% of passports. The latest statistics available are for quarter 2 of 2018, when 95% of passengers were cleared within service standards. Border Force is taking a number of steps to ensure that passengers are dealt with quickly, including through investing in technology and maximising available staff during busy times.

My Lords, I had intended to congratulate the Minister, first, on the delphic way in which she responded to my previous Question without giving me an Answer—she has managed to do that again today—and, secondly, on the fact that there was an improvement in August although then a catastrophic drop in September. Given the National Audit Office report this week and the genuine concerns about retaliation post Brexit, never mind about the impact on our commerce and trading as well as our relations across the world, is it not time that the Home Office got a grip on this and ensured that we used real intelligence to pass people through passport control in less than two and a half hours?

My Lords, the fact that the noble Lord did not congratulate me is no disappointment, because it is rare that anyone congratulates me on anything.

Oh!

It is the Home Office after all.

The noble Lord is absolutely right to point out that, given the passenger growth that we have seen during the past couple of years, we need to be ready to process people through the border. He will know that we had a surge in staff during the summer—200 staff equipped for the summer months—which is probably where the positive part of his question comes from. On the back of the growth that we are seeing, we will have to look at options for extending some eligibility through e-gates. We are actively exploring how we might achieve that in the shortest possible timeframe.

As my noble friend knows, I have raised this matter with her previously; I think that she was going to write to me about it, but I have not yet received the letter. Given the worsening situation in some areas, could we not at least consider the kind of business fast-track visa that enables business card holders to zip around the whole Asian economic scene with great speed? They should be just as free to move around the areas which are of major concern to us commercially.

I apologise to my noble friend for his not having received a reply. He previously talked about Japanese businessmen, if I recall correctly. There is of course the registered traveller service, by means of which passengers, particularly business passengers, can be expedited through the border. I will ensure that the letter that should have been sent to him is sent as soon as possible.

My Lords, why are so many of the electronic gates often closed? Does she agree that the installation of more of them in good working order would go a long way to alleviating the queues?

The opening of e-gates is designed specifically to ensure that predicted passenger numbers coming through are served by them. If flights are delayed, for example, that can mean that e-gates do not operate at full efficiency. On the back of the Question, it is important to look at the wider issue, which is to make sure that e-gates are available at those busy times and can operate at full efficiency.

My Lords, the figure that the Minister gave of 95%, I think, covers all terminals at Heathrow and the whole day. The biggest problem of delay is at terminals 4 and 5 during the peak summer months and at specific periods of the day. The figure then is nothing like 95%. Can the Government now give us relevant figures on the percentage of non-EEA passengers arriving at Heathrow terminals 4 and 5 in the peak summer months during the periods when those terminals are at their busiest who experience delays exceeding the service level agreement, which I think is the information that my noble friend Lord Blunkett would like?

The reason I have not given the noble Lord those figures is because I cannot give them. We are certainly looking through the aviation strategy to provide improvements and looking at the service level agreements that we have made.

My Lords, those entering the UK from outside the EU and the EEA are stopped at the border to check that they are not moving here permanently and that they are not going to work here illegally, hence the queues. What plans have the Government put in place, if we leave the EU, to ensure that EU citizens are not moving here permanently or moving here to work illegally, bearing in mind that the Government have promised that there will be no border between the EU and the UK on the island of Ireland?

I am sure that the noble Lord will agree that, when passengers come into this country, Border Force ensures that this country maintains its safety and security for all. The arguments around the CTA are well trodden, with the Government not wanting a hard border between Ireland and the UK. Of course, the CTA existed before the EU itself, and will do after we leave.

My Lords, in congratulating my noble friend on her impeccable good humour whenever she is answering Questions, may I ask whether we are likely to have a backstop or a stop-back arrangement for EU immigrants from 29 March next year?

I thank my noble friend for that congratulation: it is probably the first I have ever had. All I can say at this point is that, as he knows, negotiations are ongoing and this will be determined in due course.