Part of the debate – in the House of Lords at 3:04 pm on 26 June 2018.
My Lords, the lengthening and continuing delays at Heathrow for arriving passengers to clear immigration and passport control are at the very least causing reputational damage to the airport and the airlines affected. This has financial consequences for them as well as for our economy. Since the Government have not—and are apparently still not—meeting all their service level targets on waiting times for passengers arriving at Heathrow, what level of compensation will be provided by the Government to the operator of Heathrow and the airlines involved? If no compensation is going to be provided by the Government, why not, bearing in mind that in other areas of activity, firms providing services for the Government would be liable to penalties for failing to deliver on their service level targets?