Railways: Fares - Question

Part of the debate – in the House of Lords at 2:37 pm on 31 January 2017.

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Photo of Lord Dholakia Lord Dholakia Liberal Democrat 2:37, 31 January 2017

My Lords, is the Minister aware that passengers are now using consumer laws to gain refunds from their credit and debit card providers? This is a very worrying practice. Will the Minister issue a clear instruction to Southern that this is its obligation? It should be met and the situation ought to be monitored.