Railways: Southern, Southeastern and Thameslink Franchises — Question

Part of the debate – in the House of Lords at 3:15 pm on 2nd March 2016.

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Photo of Baroness Randerson Baroness Randerson Liberal Democrat Lords Spokesperson (Transport) 3:15 pm, 2nd March 2016

My Lords, I am glad the Minister agrees that customers are not getting the service they deserve. Thameslink and Southeastern have commuter satisfaction down at 68% and Southern at 70%. The disruption at London Bridge has not helped but it is only part of the problem. As the Minister says, the operators need to do better. Do the Government intend to terminate franchises early if there is no significant improvement in performance? Does the Minister agree that punctuality and reliability are more likely to improve if train companies are penalised financially and automatically required to compensate all affected passengers, based on a more generous compensation scheme?