Universal Credit: National Rollout — Question

Part of the debate – in the House of Lords at 3:11 pm on 28th October 2013.

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Photo of Baroness Hollis of Heigham Baroness Hollis of Heigham Labour 3:11 pm, 28th October 2013

Like others in this House, I support universal credit and I welcome it, but I am deeply worried that it is going to be a paperless system accessible only online. A very large number of people in their 40s and 50s in limited financial circumstances on benefit do not possess computers, smart phones or computer skills. They will not be able to interrogate or correct errors on the system, and even if the Minister successfully delivers the structure, which I hope he is able to do, although I have my doubts, I am profoundly worried that an awful lot of people who should receive their full benefit will not be able to do so because they will not have access to a paper system.