Report (2nd Day)

Part of Care Bill [HL] – in the House of Lords at 6:45 pm on 14th October 2013.

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Photo of Baroness Hollins Baroness Hollins Crossbench 6:45 pm, 14th October 2013

My Lords, briefly, I support all the amendments in this group, particularly Amendment 124 to which I added my name. There were a number of voices calling for an appropriate system of redress for disputed decisions. Many people do not really understand social care systems and why decisions are taken and they feel powerless, often at a time when they are facing enormous challenges and may fear that complaining is going to lead to even more negative changes to their support. It seems to be a matter of justice to have a very clear and understood route to redress and I hope these amendments will be considered seriously.