NHS: Hospital Patient Maltreatment — Question

Part of the debate – in the House of Lords at 3:15 pm on 16th March 2011.

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Photo of Baroness Northover Baroness Northover Baroness in Waiting (HM Household) (Whip) 3:15 pm, 16th March 2011

I thank the noble Lord for that question. I would point out that the cases highlighted in that report occurred under the previous Administration. But I would not make a party political point here. It is something which we all have to address and we have to ensure that, as we change the NHS, we build in far better ways to ensure that the voices of patients and their families are heard.

There will be the new healthwatch organisations at the local level and the national level. Those organisations will report their concerns to the national board, which will talk to the CQC and advise the Secretary of State. We are hoping to put in place far greater accountability and there will be more local accountability. This is something which we all have to tackle. I note that the Royal College of Nursing has responded positively to this. But the Royal College of Physicians and the Royal College of Surgeons have not yet responded.