NHS: Hospital Patient Maltreatment — Question

Part of the debate – in the House of Lords at 3:15 pm on 16th March 2011.

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Photo of Baroness Northover Baroness Northover Baroness in Waiting (HM Household) (Whip) 3:15 pm, 16th March 2011

My Lords, I am well aware that the noble Baroness has had a remarkable record in raising these cases and she deserves enormous credit for that. Many of these patients have been very vulnerable and often voiceless. The first thing we have to do, therefore, is to ensure that the systems that are in place are working properly. The first duty falls to the individual NHS organisation to investigate such an incident and take action. It is for the Care Quality Commission to intervene where there are serious concerns, but the ombudsman, in her recent report, makes it very clear that we all have a responsibility here, and it must be our responsibility to make sure that patients are treated with care and compassion at every level of the service.