Railways: East Coast Main Line — Question

Part of the debate – in the House of Lords at 2:36 pm on 9 February 2009.

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Photo of Lord Adonis Lord Adonis Minister of State, Department for Transport, Minister of State (Department for Transport) 2:36, 9 February 2009

My Lords, National Express East Coast is meeting the terms of its franchise agreement, with the exception of responding to all written customer correspondence within 10 weekdays. Currently, National Express East Coast is responding to approximately 94 per cent of correspondence within agreed timescales and is putting measures in place to remedy this situation.