My Lords, it is in the interests of Royal Mail to ensure that it offers the best possible service. However, the noble Baroness will recognise why some aspects of past practice are inappropriate in this day and age. We can all recall the times when packages were left on our doorstep, or with friendly neighbours. It is much more difficult these days to distinguish people, when all sorts of material is sent through the post. It is important that items are collected by the individual concerned, that proper regard is given to security, and that items are not simply left outside the house.