Solar Together contractor Green Energy Together (3)

Questions to the Mayor of London – answered at on 22 November 2022.

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Photo of Siân Berry Siân Berry Green

Thank you for your answer to my question 2022/2589 in which you said: “If a resolution cannot be reached, there is an escalation procedure through recognised consumer bodies REEC and HIES.” However, the REEC is actually the Renewable Energy Consumer Code (www.recc.org.uk/) and Green Energy Together (GET-UK) is not listed as one of its members. Nor is GET-UK listed as a member of the HIES scheme. Could you therefore provide details of what consumer protection is actually available to Londoners who have contracted GET-UK to install solar panels and how to access it?

Photo of Sadiq Khan Sadiq Khan Mayor of London

Under the Solar Together London programme the delivery partner iChoosr requires installers to be members of either RECC or HIES. This is to ensure customers have a clear route of escalation if an issue cannot be resolved with iChoosr's intervention.

GET UK is a member of HIES (listed as Green Energy Together Limited), which offers dispute resolution and access to an ombudsman if a complaint cannot be resolved with the support of iChoosr. There are two other installers in phase five and Dynamis is also a member of HEIS whilst Solar Bureau are members of RECC.