Solar Together contractor Green Energy Together (2)

Questions to the Mayor of London – answered at on 22 November 2022.

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Photo of Siân Berry Siân Berry Green

Thank you for your answer to my question 2022/2589 in which you said: “A complaints procedure is overseen by iChoosr. Londoners can raise a complaint at any stage via the Solar Together website or a dedicated number.” However, despite searching both the Solar Together and iChoosr websites I can find no webpage or phone number dedicated to dealing with customer complaints. The only reference on the Solar Together website is under Terms and Conditions: “Complaints about the conclusion and/or execution of the contract between the Participant and the Installer can be reported in writing to iChoosr by the injured party. iChoosr will resolve the complaint to the best of its knowledge and may exclude the causer from participating in subsequent Collective Purchase schemes.” Could you correct this and provide me with the relevant link and phone number?

Photo of Sadiq Khan Sadiq Khan Mayor of London

The Solar Together London website has a link to the Helpdesk on the top menu and footer of each page.  Contact details can be found directly at Contact | Greater London (solartogether.co.uk). My team will explore with iChoosr how this can be made clearer to customers to ensure they can easily find contact details.

The Helpdesk page includes Frequently Asked Questions, a contact form and the helpdesk number which is available Monday to Friday – 08:00 to 17:00. The helpdesk number is 0800 060 8509.