When will the Taxi and Private Hire licensee telephony service be reopened?

As part of the modernisation of Transport for London’s (TfL) Taxi and Private Hire licensing service, it was always planned to close the telephony service once its new licensing system, due in Spring 2023, was delivered.

However, due to the pandemic, the timescale for closing the service was brought forward. Licensees can still contact TfL via email and TfL proactively contacts drivers by telephone on a case-by-case basis where further assistance is required or requested.

Vehicle licensing inspections and appointments for driver assessments can still be booked by telephone.

The new licensing system will provide more flexibility for licensees with self-service options and the ability to check the status of their application online.