A constituent had their scrappage scheme application accepted over a year ago but has still not received the grant. Can you tell me how long the process should ideally take?

I allocated £61m for scrappage schemes to support low income and disabled Londoners, small businesses and charities to switch to cleaner vehicles and green forms of transport. I am pleased to note that more than 15,200 older, more polluting vehicles have been removed from London’s roads.

When Transport for London (TfL) approved an application for one of the scrappage schemes, it provided information about the procedure and timeframes applicants must follow before any grant payment is made. This included providing evidence that the vehicle has been scrapped and, if applicable, replaced. On receipt of this evidence, TfL aims to issue the payment within five working days.

TfL has advised officers will be happy to investigate this specific case if you or your constituent can provide further details.