Currently the Warmer Homes Advice Service is delivered through Shine London, South London Healthy Homes and West London Green Doctors. What quality controls are in place to ensure that Londoners receive the same advice and service at point of need when they contact the Warmer Homes Advice Service?
My Fuel Poverty Action Plan announced the roll out of energy advice services, with pan-London coverage. The three providers of the Warmer Homes Advice Service operate to the requirements set out in my grant prospectus, and grantees have been required to lay out their processes for review. Each service has freephone advice lines and offers home energy advice visits. Over 15,000 vulnerable households have been supported since the establishment of the service in 2018.
In autumn my energy advice service provision will be significantly expanded, with Energy Advice London a first port of call for Londoners struggling with their energy bills. This will be operated by a single provider. The most vulnerable will still be transferred to the Warmer Homes Advice Service.