60+ Freedom Pass

Questions to the Mayor of London – answered on 24th May 2022.

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Photo of Len Duvall OBE Len Duvall OBE Labour

Other than via email, what forms of communication are used to ensure that users are aware of the need to annually provide proof of residence and pay the admin charge for TfL’s 60+ Freedom Pass scheme?

Photo of Sadiq Khan Sadiq Khan Mayor of London

Information on the yearly address check and fee is clearly set out on Transport for London’s (TfL) website, as part of the general information about the 60+ London Oyster concession. It is also mentioned in the Terms and Conditions, which all applicants are required to read and confirm that they have done so as part of the application process.

Six weeks in advance, TfL contacts each customer inviting them to complete the process via their online account. Where necessary a reminder email is sent and then a third email is sent advising that their card will be stopped if no action is taken.