Transport for London Staff Interventions in Mental Health Crises

Questions to the Mayor of London – answered on 24th May 2022.

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Photo of Krupesh Hirani Krupesh Hirani Labour

Please provide a breakdown of how many mental health crises Transport for London (TfL) staff have intervened in over the last five years.

Photo of Sadiq Khan Sadiq Khan Mayor of London

Transport for London (TfL) staff have made 2,255 life-saving interventions over the last five years.

Interventions have seen a 101%* increase, primarily achieved by providing customer facing colleagues with Suicide Prevention training.

London Underground’s internationally recognised Suicide Prevention Programme has helped its staff to identify those in mental health crisis and accordingly reduce the rate of suicide on its network by 44% over the last five years.

Customers displaying suicidal or extremely distressed behaviour

2017

2018

2019

2020

2021

2022

(to 12 May 2022)

Number of staff interventions

230

411

563

405

463

188

*Interventions in 2021 compared to interventions in 2017