Following on from the impact assessment on the changes to the 384 bus, consideration does not seem to have been given to the number of issues:

- increased walking time and difficulty for elderly and mobility-impaired people;

- increased difficulty for carers and care workers in accessing residents' homes;

- increased difficulty accessing shopping facilities especially ALDI supermarket in Brookhill Road; and

- concerns about the impact of longer walks back home on the safety of women.

How does TfL propose to deal with these issues?

An Equalities Impact Assessment (EqIA) was undertaken as part of the development of the route 384 service change scheme and included within the public consultation. This considered each of the protected characteristics under the Equality Act, including age, gender and disability. It detailed walking distances and gradients that would occur from the proposed changes to local roads, considering issues with both the previous routeing and the new one.

One example of this was the retention of the loop to continue serving Lawton Road. While it is within 400 metres of Victoria Road via Victoria Park, the park is not lit at night and was dismissed as a walking route to access the bus network, due to safety concerns. Transport for London has carefully considered impacts across the route and surrounding area, and where viable addressed these within the delivered scheme. A post-implementation review has also been undertaken and can be found here: https://content.tfl.gov.uk/route-384-post-implementation-review.pdf.