Research shows that many people are less confident using transport now than they were before the pandemic. Are there plans to expand TfL’s travel mentoring scheme so that more of those who are no longer confident using public transport can benefit from the service and begin travelling independently again?

Transport for London (TfL) is waiting until a clearer picture emerges of post-pandemic demand and its long-term funding position before revisiting the planned review of the Travel Mentoring Service.

Fortunately, the service was able to continue to operate during the pandemic with Covid-19 safety procedures and risk assessments in place. TfL also introduced virtual mentoring, using a range of smartphone and personal computer applications to assist with social distancing guidelines.

The Travel Mentoring Service is now operating as it was before the pandemic and satisfying current demand due to the commitment of the existing team.