As of December 2020, TfL employs 5,546 staff across London Underground’s 270 stations. In May 2016 they employed 5,261 staff, so that’s an increase of just under 300. The overwhelming majority of staff are in customer-facing roles focused on delivering a world-class service.
The previous Mayor's ticket office closure programme – Fit for the Future – saw 260 ticket offices close, and over 800 London Underground station staff leave from early 2016, with the majority having left by July 2016, just as I had become Mayor.
As a result of concerns raised with me about these changes, I commissioned London TravelWatch to carry out an independent review of ticket office closures. They recommended that staff should be both available and visible to passengers, because “when staff are more visible and proactively helping passengers, passengers feel safe, secure and satisfied.” TfL responded by increasing staff visibility at stations and recruited an additional 325 station staff.