Contact centre staff

Questions to the Mayor of London – answered on 8th January 2021.

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Photo of Unmesh Desai Unmesh Desai Labour

Please advise, by month, the number of Met contact centre 999 and 101 call handlers in each of the last 4 years.

Photo of Sadiq Khan Sadiq Khan Mayor of London

The number of call handlers in each of the last 4 years is shown in the table below.

Month

2017

2018

2019

2020

January

436

478

630

609

February

466

485

633

620

March

482

529

652

642

April

486

565

650

662

May

487

559

650

658

June

478

572

648

514

July

486

596

654

535

August

480

589

640

527

September

477

599

654

536

October

485

619

649

529

November

476

646

640

510

December

475

638

607

TBC