In answer to Mayoral Question 2020/0228 you stated: “Although TfL did put its proposed policy to Travelwatch, it did not conduct an Equalities Impact Assessment.” Please state (a) how was the proposal to reduce the number of spider maps presented to Travelwatch in advance of any reduction in spider maps taking place, or were Travelwatch merely informed of the policy once it had been decided and started to be implemented? And (b) why was an Equalities Impact Assessment not undertaken prior to the policy being implemented?
London TravelWatch was informed by Transport for London (TfL) of the decision to reduce the number of Spider maps. It is not necessary or practical for TfL to consult with London TravelWatch each time it wants to make a change to customer information as products are constantly evolving.
The requirements of people with accessibility needs were considered when making the decision to reduce the number of Spider maps. This product does not contain any accessibility specific information and has never been universally available at every bus stop as it can only be displayed where there is a shelter. TfL therefore did not carry out an Equalities Impact Assessment when the changes were originally made, but has subsequently completed one, having listened to concerns raised by stakeholders.
All bus stops, both with and without a shelter, continue to display route information.