In answer to Mayoral Question 2019/20738 you stated: “Some spider maps have been discontinued as recent research with customers shows that they are used by less than 1 per cent of bus users.” Please respond to the concern that some people have expressed that such a statement underestimates the importance of spider maps for first time or occasional users of a route. Is this 1 per cent of bus users actually a significant number of people that TfL should be assisting, especially at a time when bus usage has been falling in London?
Bus Spider maps can only be displayed at stops where there is a shelter. Just over half of all bus stops have a shelter, so the display of these maps has always been limited. Transport for London (TfL) continues to display the maps where a bus stop, with shelter, serves five or more routes or where it serves a destination that is more likely to be unfamiliar to customers, such as a hospital.
The bus Spider map is just one type of customer information within a wide range of different tools available to customers, including print and digital information. It can be useful if customers are unfamiliar with the area and need to plan a route. This information is also available on the bus route panel and is displayed at every stop.
Regardless of whether a bus stop has a shelter or not, TfL will always keep different products under review to ensure they meet the majority of customer needs and deliver value for money. With the continued increase in customers using digital tools and significant decrease in the use of the Spider map, TfL has consolidated the number of maps and prioritised display of the maps to locations where they are most helpful.