Dial-a-Ride

Questions to the Mayor of London – answered on 17th December 2020.

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Photo of Caroline Pidgeon Caroline Pidgeon Liberal Democrat

TfL’s Programme and Investment committee papers for 11 December 2020 reference plans to replace the booking and scheduling system for Dial-a-Ride, so as to enable TfL to book and deliver trips more efficiently.  Please set out in full the intended improvements that the new booking and scheduling system will deliver for users of Dial-a-Ride.

Photo of Sadiq Khan Sadiq Khan Mayor of London

The Assisted Transport Services (ATS) booking and scheduling solution is a key deliverable of Transport for London’s ATS Roadmap. This seeks to ensure safe, convenient, flexible and integrated transport choices to Londoners with reduced mobility.

The new ATS booking and scheduling system will benefit all Londoners who require help with travel. The new solution will have to be capable of third-party integration to deliver a ‘one stop shop’ in the future, allowing customers to access multiple ATS providers through a single online portal.

The first stage is delivering a new booking and scheduling solution for the Dial-a-Ride service. The solution is intended to improve the customer experience of Dial-a-Ride members by providing an online, self-service channel for bookings and journey updates, while retaining the familiar telephone channels for those who do not have access to online options. The solution seeks to provide more flexibility and convenience for Dial-a-Ride customers by delivering more efficient and responsive scheduling of journeys.