Questions to the Mayor of London – answered at on 23 September 2020.
What work is TfL undertaking to monitor and track the usage of face masks on the TfL network?
Most public transport users are doing the right thing by wearing face coverings to keep themselves and others safe. Compliance continues to be generally very high, particularly during peak travel times.
Compliance is measured through periodic observations by frontline staff, CCTV monitoring and through customer research.
Transport for London (TfL) customer research findings for 1-6 September show 91 per cent of customers say they are wearing face coverings at all times on TfL public transport services, 5 per cent are wearing it on some journeys and 4 per cent not at all. Of the 9 per cent not wearing a face covering at all times or not at all, over half claim to have an exemption/good reason under the regulations for not doing so.
TfL has put processes in place so that frontline staff can report issues with face covering compliance. TfL and the police are targeting locations and times of day where compliance is reported to be lower.