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Clearwell computer system

Questions to the Mayor of London – answered on 20th March 2020.

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Photo of Susan Hall Susan Hall Conservative

Please can you provide a full explanation on the issues surrounding the Met computer system Clearwell, which according to court papers dated 8th August 2019, has no functionality despite costing £201,000 a year, and why did you not mention these issues in my question 2019/21106? What has been the amount spent on this system for each year since its launch?

Photo of Sadiq Khan Sadiq Khan Mayor of London

Clearwell is a package used by the Met’s Directorate of Professional Standards (DPS) in investigations requiring digital enquiries.

The Met is improving many of its existing systems including the Microsoft Office service which recently moved to Office 365. This meant that for a period of time Clearwell was incompatible with these newer systems and lost some functionality. This is not unusual when upgrading IT systems, and complete functionality was only lost for approximately 72 hours. The package is just one of a number of resources used in DPS investigations, so no investigations were halted by this.

The Met has been working with their IT providers to upgrade the package to ensure it remains compatible with all other systems as they modernise their IT estate. As Met Digital Policing said in December, the approximate cost of the Clearwell solution is £201,000 per annum with periodic upgrades also purchased as part of a larger upgrade programmes so individual costs are not always available. All MOPAC and MPS expenditure is of course published.