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Staff Survey Actions

Questions to the Mayor of London – answered on 20th March 2020.

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Photo of Susan Hall Susan Hall Conservative

What actions were taken as a result of the 2017 GLA staff survey and are being considered for the 2019 GLA staff survey and how are these actions being measured?

Photo of Sadiq Khan Sadiq Khan Mayor of London

Following the 2017 GLA staff survey, the GLA Senior Leadership Team (SLT) identified three priorities, Reward and Recognition, Resources and Wellbeing, and Performance, Diversity and Inclusion. Much of this work is now part of the Chief Officer’s Transformation Programme. Actions taken included considering a review of pay and grading, the rollout of both technology and policy to support smart working, a new approach to workplace conflict launched in our Resolution Policy, and the roll out of the Inclusive GLA unconscious bias learning programme.

The latest GLA staff survey took place at the end of 2019, and for the first time monitored socio-economic-background questions. We achieved a 98 per cent completion rate and an engagement rate of 77 per cent. SLT have reviewed the results and are developing action plans with their areas. Workshops with staff are planned to review the findings in March, and we will be developing action plans to address the key issues. As in previous surveys, the key actions will be reported to GLA Oversight Committee as part of the Workforce Report.