The 27th March 2019 TfL Board papers say, “Weighted bus customer journey time is an accumulation of all the elements of a customer’s journey experience measured in minutes, meaning each element can be tracked over time. This new measure replaces average bus speeds, which will remain as a measure on the scorecard of the Director of Bus Operations.” Will you still be publishing average bus speeds information? Do you have a target for this metric? If so, what is it?
Bus customer journey time is the overall metric used by Transport for London (TfL) to monitor performance. This metric covers the time in the bus, time spent waiting for the bus and the impact of crowding. In contrast, average bus speed only covers the time on the bus.
TfL continues to publish average bus speed information in its budget and annual report. The target for average bus speed in 2020/21 is 9.3mph, compared with a 2019/20 forecast of 9.2 mph.