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Dial-a-Ride always attempts to provide both outward and return parts of a journey. However, when this is not possible due to resources not being available, customers are offered the part of the journey that can be provided.
This policy was developed after customer consultation which found a number of Dial-a-Ride members used the service in conjunction with other door-to-door services such as Taxicard, and preferred to be offered the option of a one-way journey on Dial-a-Ride rather than this being refused because the other portion could not be accommodated.
Removing this option for passengers would reduce the number of trips that the Dial-a-Ride service is able to offer.