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Taxi and Private Hire Trade (2)

Questions to the Mayor of London – answered on 18th March 2020.

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Photo of David Kurten David Kurten Brexit Alliance

Since your mayoralty, journey times in taxis have increased significantly, this is attributed to the fact that so many roads are now inaccessible to taxis.

Do you acknowledge that passengers are disputing the cost of the fares due to increased journey times and in an attempt to defuse any hostility, many taxi drivers are charging much less than what is shown on the taximeter? However, by trying to defuse these conflicts, taxi drivers are putting themselves in financial hardship when charging less than the metered fare - what advice can you offer?

Photo of Sadiq Khan Sadiq Khan Mayor of London

The metered fare is displayed to taxi passengers throughout the journey so that they are aware of the amount to be charged. The metered fare is the maximum that a taxi driver can charge a customer, however, taxi drivers are not obliged to charge the metered fare and can accept less if they choose to do so.

Please also see my response to Mayor’s Question 2020/1055.