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Taxi and Private Hire Trade (1)

Questions to the Mayor of London – answered on 18th March 2020.

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Photo of David Kurten David Kurten Brexit Alliance

Since your mayoralty journey times in taxis have increased significantly, this is attributed to the fact that so many roads are now inaccessible to taxis.

Do you acknowledge that taxi drivers are at the coal face and passengers are taking their frustration out on drivers for increased journey times and this is causing poor mental health for London's taxi drivers?

Photo of Sadiq Khan Sadiq Khan Mayor of London

I am aware that a small number of borough and City of London roads have been closed to traffic, other than buses and cycles, predominantly for safety or environmental reasons, however the vast majority of London remains accessible to taxis.

I take the mental health and overall wellbeing of taxi and private hire licensees very seriously. Transport for London is clear that for their own wellbeing, it is vital that anyone who feels that they are struggling with a mental health issue should seek professional help and support which should be provided by the appropriate medical services.

TfL is also committed to supporting the taxi and private hire trades in identifying the support resources available. It has developed an online resource for drivers, which includes the details of organisations to contact if they need advice, guidance or help. As part of this work, TfL has been in contact with a range of organisations that have specialist knowledge in the fields of mental health and overall wellbeing. This resource can be found here:

On 3 December 2019, TfL held a health and wellbeing forum to bring all of this knowledge together, alongside senior representatives from the taxi and private hire industry, which explored and promoted the help that is available to individual drivers. The presentations from this forum are available at the link above.

Awareness of mental health issues is also being raised through a continuing series of wellbeing articles in TfL’s “On Route” trade magazine and in a weekly email that is sent to 100,000 licensees.