Only a few days to go: We’re raising £25,000 to keep TheyWorkForYou running and make sure people across the UK can hold their elected representatives to account.

Donate to our crowdfunder

Multiple fire survival guidance (FSG) calls

Questions to the Mayor of London – answered on 16th March 2020.

Alert me about debates like this

Photo of Andrew Dismore Andrew Dismore Labour

Does the London Fire Brigade have a procedure for dealing with more FSG calls than it has Control operators on duty at any one time?

Photo of Sadiq Khan Sadiq Khan Mayor of London

Dealing with multiple Fire Survival Guidance (FSG)calls is a key component of the new FSG policy. At present, London Fire Brigade (LFB) has well-rehearsed overflow arrangements with North West Fire Control, who would start to take 999 calls (including FSG calls) when LFB Control starts to receive a high volume of calls. To support these overflow arrangements, a new National Talk Group can be used for sharing risk critical information between Control rooms when they start to receive calls on behalf of LFB (or any other Fire and Rescue Service) in addition to normal ‘buddy arrangements.’ Furthermore, the on-duty Operations Manager and duty Senior Operations Manager will liaise closely with BT to manage the overflow of calls. For additional resilience, fire officers would also be mobilised into the London Operations Centre in Merton (or the fall-back Control room in Stratford) to support Control officers when handling a large number of FSG calls.