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Capita performance (4)

Questions to the Mayor of London – answered on 16th March 2020.

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Photo of Andrew Dismore Andrew Dismore Labour

What is the average a) inner London and b) outer London attendance times for first and second appliances when London Fire Brigade Control Rooms are mobilising by hand due to a problem with the Capita mobilising system?

Photo of Sadiq Khan Sadiq Khan Mayor of London

London Fire Brigade’s attendance time to incidents is calculated from the point a Control officer mobilises the first resource to an incident, so recorded attendance times should be unaffected by secondary (manual) mobilising arrangements. It could take slightly longer for control staff to mobilise appliances manually, but no specific data is captured about this performance.

In the time available, it has not been possible to collate the attendance times for every period when the Vision mobilising system was unavailable, but the London Fire Brigade (LFB) will write to you with the full analysis once it has been completed. Attendance times for inner and outer London on 15 February 2020 (when the Vision system was unavailable for 3 hours 17 minutes from 5am) are as set out in the table below (with comparable data from the same day in 2019).

First appliance

Second appliance

Inner London

Outer London

Inner London

Outer London

15 February 2019





15 February 2020