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Capita performance (3)

Questions to the Mayor of London – answered on 16th March 2020.

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Photo of Andrew Dismore Andrew Dismore Labour

How many times has an engineer been required to attend London Fire Brigade’s control rooms to deal with a problem with the Capita mobilising system?

Photo of Sadiq Khan Sadiq Khan Mayor of London

There is no specific data captured or held about the number of times engineers visit London Fire Brigade (LFB) control locations. Capita provide a wide range of support to the Vision mobilising solution including maintaining terminals used by Control staff at the London Operations Centre (and back-up control room), as well as the core mobilising servers, and supporting systems - Capita engineers therefore visit LFB’s control locations frequently. Engineers can also resolve issues remotely, so it is not always necessary to visit LFB premises.