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In 2018/2019 Dial-a-Ride exceeded its target of 89 per cent of requests scheduled, achieving 90 per cent of requests scheduled over the year. This was broadly in line with its performance in previous years. The service is also on target to exceed its target of 89 per cent of requests scheduled for the year 2019/20.
Transport for London (TfL) is working on a programme to modernise door-to-door services such as Dial-a-Ride, while looking to continue enhancing day-to-day performance.
This includes working closely with delivery partners such as Community Transport groups to provide more journeys and improve scheduling efficiency, as well London Councils which manages Taxicard on behalf of the London boroughs, to make door-to-door customers aware of all the accessible public transport options available to them.
TfL is also in the process of procuring a new booking and scheduling system with the aim of eventually creating a one-stop shop for Assisted Transport Services. This is initially focused on enhancing the Dial-a-Ride service through the introduction of multiple self-service features, aimed at improving efficiency and the customer experience as well as more efficient scheduling of journeys. A programme to replace the Dial-a-Ride vehicle fleet with new, low emission vehicles is underway, with over 200 new Euro 6 low floor minibuses ordered to date.