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Spider maps

Questions to the Mayor of London – answered on 12th March 2020.

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Photo of Andrew Dismore Andrew Dismore Labour

I understand that TfL will no longer be providing spider maps at bus stops that have fewer than 5 bus routes or are not near a station. Surely this plan is ludicrous and is especially punishing on outer London, where there are many more older voters who do not use smart phones? Was this considered as part of the equalities assessment for this decision? Will you reconsider this decision?

Photo of Sadiq Khan Sadiq Khan Mayor of London

Every bus stop in London normally displays information about the route it serves.

Spider maps, which give more information about the bus services in an area, can only be displayed at stops with a shelter and this applies to approximately half the stops in London. However, TfL research has shown that the use of spider maps has been steadily declining from just over 50 per cent of customers in 2013 to less than 1 per cent now.

TfL has therefore reflected this trend by reducing the number of spider maps it produces. There are still 224 variations being displayed at around 4,500 shelters, representing approximately 25 per cent of all stops. TfL has concentrated its distribution at areas served by five or more bus routes as it is thought that this will be most useful to those customers still referring to them.

Although TfL did put its proposed policy to TravelWatch, it did not conduct an Equalities Impact Assessment (EqIA). TfL will retrospectively conduct an EqIA and share with you a summary of its conclusions. It remains the case, however, that the information previously available on spider maps continues to be available online, and comprehensive route information in the form of a timetables and/or multi-route panels remain present at every stop.