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During the peak times Platform 13 at Stratford Station is not in use. Please explain why this is the case and what work is being considered in order to fully utilise this platform when the station is busiest.
There are a number of operational reasons why, during normal peak operation, only two of the platforms are used for the Jubilee line at Stratford Tube station.
Since a new timetable was introduced in May 2018 to fulfil the Jubilee line’s capacity needs, TfL has run a frequent service out of platforms 14 and 15. Using these two platforms is the optimal way to ensure that passengers are able to move in or out of the station to and from each platform. The current platform use makes it easier and safer for customers to change, rather than having to run to platform 13 to catch their service. This arrangement is also needed to ensure drivers can change trains safely and quickly, which would be more difficult to do if they had to get to platform 13.
Platform 13 is therefore not a safer or more practical option than the current arrangement. However, even if platform 13 was in use, this would not able Transport for London (TfL) to run more trains on the Jubilee line.