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Freedom Pass Malfunctions

Questions to the Mayor of London – answered on 11th March 2020.

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Photo of Susan Hall Susan Hall Conservative

What are you doing to ensure TfL policy allows disabled Londoners access to the transport services they qualify for free of charge, in the event of a freedom pass malfunction?

Photo of Sadiq Khan Sadiq Khan Mayor of London

Where a Disabled or Elderly Persons Freedom Pass stops working, customers should go to the Freedom Pass website or call London Councils to arrange a replacement card, if they are still eligible.

In some cases, non-working Freedom Passes may be accepted for travel. In others, they won’t be, usually where the London Councils have asked for a card to be stopped.

Transport for London (TfL) has a vulnerable person’s policy, not limited to Freedom Pass holders, so that vulnerable people can still travel where they need to.

Information on what to do is given on the London Councils website https://www.londoncouncils.gov.uk/services/freedom-pass/lost-stolen-or-damaged-pass