Constituents in Tower Hamlets have been raising with me that buses on Hackney Road are overcrowded during the morning and evening rush hours since the removal of the 48 bus. Please provide the bus usage data from the monitoring work undertaken at bus stop Hoxton Station (HF) including dates and times when monitoring took place. Please provide a month by month breakdown. Please also explain how bus users unable to board buses have been monitored in this data.
As set out in my response to Mayor's Question 2019/20789, Transport for London (TfL) is monitoring demand on bus routes through Hackney Central following recent changes, which included the withdrawal of route 48 and increasing the frequency on route 26. Routes 26 and 55 continue to provide 18 buses per hour at Hackney Road during the busiest times.
Further on-street surveys are planned with the next one to be undertaken at Hoxton on Hackney Road week commencing 24 February 2020, which is the first week after school half-term. These surveys will record passenger boarding, alighting, bus load and passengers unable to board if applicable. Surveys are undertaken on an ad hoc basis and are not available month-by-month as surveyors need to manually count passengers left behind (if there are any) on street as automated systems are unable to record this.
TfL’s automated data is also used to monitor loads. TfL will continue to monitor the effects of the service changes over the coming weeks using the automated data and the survey on Hackney Road and will analyse bus demand and capacity data to assess whether any additional capacity is needed.