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Overseas car drivers facing fines for entering the Low Emission Zone (3)

Questions to the Mayor of London – answered on 11th March 2020.

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Photo of Caroline Pidgeon Caroline Pidgeon Liberal Democrat

Are you satisfied with the performance of EPC plc relating to its debt collection service for TfL?

Photo of Sadiq Khan Sadiq Khan Mayor of London

In line with all Road User Charging outsourced services, Transport for London’s (TfL) contract with EPC is subject to a comprehensive Service Level Agreement within the contract that measures EPC’s performance against a number of monthly performance indicators. To ensure EPC deliver a service at TfL’s required standard, the level of penalties applied for not meeting a performance indicator depends upon the severity of the impact to customers.

EPC have consistently met the performance indicators throughout the life of their contract with TfL. As such, TfL has no concerns regarding their performance, or the quality of services delivered.