To ensure the highest level of compliance with the LEZ and to avoid overseas visitors to London not mistakenly facing excessive fines and harming the reputation of London, will you review the level of information that is provided to overseas visitors, especially at ferry ports and on the Eurostar?
The London-wide Low Emission Zone (LEZ) has been in operation since 2008. A comprehensive multi-media awareness and education campaign ran for several years, explaining to vehicle owners how the LEZ operates, who was affected and the required emissions standards including how to pay if they wished to continue to use a vehicle that didn’t meet the required emissions standards. The campaign included advertising in specialist press titles in key European countries.
The scheme is now fully embedded as evidenced by the very high compliance levels with the required emissions standards. I am confident there is enough information about the scheme available.
Detailed information about the scheme is available on the Transport for London (TfL) website, and there is road signage at every entry point on the boundary to the LEZ, as well as advance warning signs on motorway and key A road approaches to London.
In addition, TfL’s debt collection service provider, EPC, provides information relating to the various schemes in London, including LEZ, on their information page https://www.epcplc.com/uk_road_user_charging which is available in 26 European languages. This also provides information about exemptions and discounts. Furthermore, EPC also issues information letters to customers who have received Penalty Charge Notices to explain how the scheme operates.