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Delays on the London Underground caused by overcrowding

Questions to the Mayor of London – answered on 6th March 2020.

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Photo of Caroline Pidgeon Caroline Pidgeon Liberal Democrat

Please publish a table showing for each tube line the number of incidents of tube delays of 2 minutes or more attributed to overcrowding for each year since 2012.

Photo of Sadiq Khan Sadiq Khan Mayor of London

London Underground typically runs over 96 per cent of its scheduled services. The table below shows the number of crowding/congestion incidents by line, which have caused delays of two minutes or more between 2011-12 and 2019-20. Over this period there has been an increase in passenger journeys on the Tube network, from 1.17 billion in 2011/12 to 1.38 billion in 2018/19.

Transport for London (TfL) has put in place a number of measures to address the increase in delays due to congestion. This includes appointing congestion leads for each line and facilitating congestion workshops with staff. These workshops are used to share best practice, while also developing and trialling new location-specific methods to reduce congestion. Each station also has a Station Congestion Control & Emergency Plan in place, to ensure the safe management of congestion and crowding.

TfL is now running more services, which will help to reduce congestion as it will increase capacity On the Victoria line, TfL is running 36 trains per hour, the most frequent train service in the country and one of the most frequent in the world. TfL has also increased peak time services on both the Jubilee and Northern lines, with further capacity improvements planned.

TfL will deliver state-of-the-art signalling on the Circle, District, Hammersmith & City and Metropolitan lines, significantly increasing capacity at peak times. TfL will also move forward with the modernisation of the Piccadilly line, beginning with new trains to provide more comfortable and reliable journeys.

Line

2011-12

2012-13

2013-14

2014-15

2015-16

2016-17

2017-18

2018-19

2019-20*

Bakerloo

12

16

15

24

13

21

16

46

14

Hammersmith & City

10

8

13

13

10

9

4

11

4

Central

55

13

15

28

42

41

56

35

39

District

36

26

15

19

15

8

6

14

12

Jubilee

32

27

42

48

86

84

62

108

75

Metropolitan

2

3

0

3

2

5

6

7

5

Northern

16

11

12

31

35

46

47

56

62

Piccadilly

29

15

30

8

29

26

27

42

34

Victoria

16

33

30

60

64

104

114

217

117

Waterloo & City

0

1

0

1

1

0

0

0

0

* 2019-20 includes data up to 04 January 2020