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I was deeply concerned by the experience some LFB reported of being bullied and harassed and it is vital that any behaviour of this kind is rooted out as a matter of urgency.
In 2019 an external review was undertaken of London Fire Brigade’s (LFB) harassment complaints procedure, resulting in a new, clearer and easier to use policy being drafted. The new policy is due for launch in Spring 2020. Bullying and harassment complaints are now dealt with by a team with a greater number of experienced personnel.
Work is underway to develop LFB’s behavioural framework for all employees, based on a new organisational strategy. Additionally, a tailored leadership programme will be launched, which will include training to assist managers in improving their skills in areas such as reducing incidents of bullying, harassment and dispute resolution.