Hailo

Questions to the Mayor of London – answered at on 10 January 2020.

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Photo of David Kurten David Kurten Brexit Alliance

To ask the Mayor dd TfL’s general manager for taxis and private hire carry out an investigation in 2013 about Hailo’s minimum fare policy, and if so, what was the outcome of that investigation?1

1https://www.standard.co.uk/news/transport/not-fare-taxi-app-in-10-minimum-charge-8915596.html

Photo of Sadiq Khan Sadiq Khan Mayor of London

Transport for London (TfL) has the legislative power to regulate private hire operators, a number of which offer app-based services. However, to regulate taxi app-based services would require legislative change, as there are no provisions within the current regulatory framework.

This was recognised by the Department for Transport-commissioned Task and Finish Group on taxi and private hire licensing. In the Government’s response to this group it noted that it was not minded to bring taxi apps into the licensing regime.

As a taxi app, Hailo (now known as Free Now) is outside of TfL’s regulatory remit. However, it is a stakeholder that TfL engages with on a regular basis, including in 2013 when concerns regarding its minimum fare policy were raised.

As stated in Mayor's Question 2019/14249, for journeys in Greater London taxi drivers must not charge a fare which exceeds the maximum displayed on the meter.